Privacy Policy

Effective date: 9 August 2026

Bayside Chauffeured Cars Pty Ltd (ABN 22 680 102 541) respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

1. Who We Are

In this Privacy Policy, “Bayside Chauffeured Cars”, “we”, “us” and “our” refer to Bayside Chauffeured Cars Pty Ltd.

Website: baysidechauffeuredcars.com.au
Email: bookings@baysidechauffeuredcars.com.au
Phone: 0413 731 738
Address: Ground Floor, 470 St Kilda Rd, Melbourne VIC 3004

2. Information We Collect

Depending on how you use our services, we may collect:

Your name, email address and telephone number.
Pickup and drop-off addresses, booking date and time, flight number and travel itinerary.
Passenger numbers, luggage requirements and preferred vehicle.
Special requests, including child seats, accessibility requirements or meet-and-greet instructions.
Messages sent through our website, email, telephone, WhatsApp or live chat.
Corporate account, billing and transaction information where applicable.
Technical information such as IP address, browser type, device type, website activity, referral source and approximate location.

Please only provide sensitive or health-related information when it is necessary for us to safely provide the requested service. By voluntarily providing this information, you consent to us using it for that purpose.

3. How We Collect Information

We may collect personal information directly from you when you:

Request a quote or submit an online booking.
Contact us by telephone, email, WhatsApp or live chat.
Create or use a corporate account.
Travel with us or communicate with your chauffeur.

We may also receive booking information from a person arranging travel on your behalf, such as an employer, hotel, travel agent, event organiser, family member or corporate travel coordinator.

4. How We Use Your Information

We use personal information to:

Prepare quotes and process booking requests.
Confirm, manage and provide chauffeur services.
Communicate arrival details, delays, changes and other service updates.
Assign an appropriate vehicle and chauffeur.
Process payments, invoices, refunds and corporate accounts where applicable.
Respond to enquiries, complaints and lost-property reports.
Improve our website, customer service and business operations.
Prevent fraud, spam, misuse and security incidents.
Meet legal, insurance, accounting and regulatory requirements.

5. When We Share Information

We may share relevant information with:

Authorised chauffeurs and staff responsible for delivering your service.
Hosting, email, booking, communications, analytics, mapping, security and payment service providers.
Corporate clients, travel coordinators or other persons who arranged the booking, where appropriate.
Professional advisers, insurers, regulators, law-enforcement authorities or courts where required or permitted by law.

We only share information reasonably necessary for the relevant purpose. We do not sell or rent customer personal information.

6. Website Services, Cookies and Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website traffic and protect forms from spam or misuse.

Our website currently uses services that may collect or process technical information, including:

Google Maps and Places for address suggestions and location-related functions.
Google Analytics to understand website use and improve performance.
Tawk.to to provide live-chat services.
Cloudflare Turnstile to distinguish genuine visitors from automated submissions.
WordPress and Hostinger for website operation, hosting, security and backups.

These providers operate under their own privacy policies and may use cookies or process data in Australia or overseas. You can control or disable cookies through your browser settings, although some website functions may not operate correctly.

7. Overseas Processing

Some technology and service providers may store or process information outside Australia. Where applicable, we take reasonable steps to use reputable providers and protect information in accordance with applicable privacy requirements.

8. Security and Retention

We use reasonable administrative, technical and physical safeguards to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

Booking information may be stored in our WordPress booking system, business email, communications systems and secure backups. We retain information only for as long as reasonably necessary to provide services, maintain business and accounting records, resolve disputes and comply with legal obligations. Information that is no longer required may be securely deleted or de-identified.

No internet transmission or electronic storage system is completely secure, so absolute security cannot be guaranteed.

9. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

10. Marketing Communications

We may send service-related messages about an existing enquiry or booking. We will only send promotional communications where you have consented or where otherwise permitted by law. You may opt out of promotional messages at any time.

11. Privacy Questions and Complaints

If you have a privacy question or complaint, please contact us using the details above. Please include enough information for us to investigate. We will acknowledge and respond within a reasonable period.

If you are not satisfied with our response and the Australian Privacy Act applies, you may contact the Office of the Australian Information Commissioner.

12. Changes to This Policy

We may update this Privacy Policy when our services, technology or legal obligations change. The current version and effective date will be published on this page.