Cancellation Policy
Effective date: 9 August 2026
This Cancellation Policy applies to bookings made with Bayside Chauffeured Cars.
1. How to Cancel
Please contact us by phone, email or WhatsApp as soon as possible. A cancellation takes effect when it is received and acknowledged by us.
2. Standard Airport and Corporate Transfers
- 24 hours or more before pickup: no cancellation fee and a full refund of amounts paid.
- Between 6 and 24 hours before pickup: a cancellation fee of up to 50% of the booking price may apply.
- Less than 6 hours before pickup or no-show: a cancellation fee of up to 100% of the booking price may apply.
3. Weddings, Events and Large Vehicle Bookings
This section applies to weddings, special events, Sprinter vehicles, multiple vehicles and other large or specialised bookings.
- 7 days or more before pickup: no cancellation fee, except for reasonable non-recoverable third-party costs already incurred.
- Between 48 hours and 7 days before pickup: a cancellation fee of up to 50% may apply.
- Less than 48 hours before pickup or no-show: a cancellation fee of up to 100% may apply.
4. No-Shows
A booking may be treated as a no-show when the passenger is not present after the included waiting period and we have made reasonable attempts to contact them.
5. Flight Delays and Cancellations
A flight delay will not normally be treated as a passenger cancellation when accurate flight details were supplied.
If a flight is cancelled, we will prioritise rescheduling the transfer without an additional cancellation fee. Reasonable non-recoverable costs already incurred may still apply.
6. Refunds
Approved refunds will normally be returned to the original payment method within 5–10 business days. Processing times may vary depending on the bank or payment provider.
7. Cancellations by Bayside Chauffeured Cars
If we cannot provide the confirmed service, we will offer a suitable alternative where possible or provide a full refund of the affected service.
8. Reasonable Costs and Consumer Rights
The percentages stated above are maximum amounts. Any cancellation fee will be limited to reasonable costs and losses arising from the cancellation and may be reduced when we are able to rebook the vehicle.
Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
9. Contact Us
If you need to cancel or change a booking, please contact Bayside Chauffeured Cars using the phone number, email address or WhatsApp details displayed on our website.